Controller

netHEAVEN GmbH

An der Favorite 4

55131 Mainz

Germany

E-mail: info@netheaven.gmbh

Phone: +49 (0) 6131 972 7501

Further details: Imprint

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1. Overview

We appreciate your interest in our website at netheaven.gmbh. Protecting your personal data is important to us. This statement explains which data we process when you use this website and when you contact us.

This website is a corporate information and contact site. It does not operate an online shop and does not currently run a newsletter signup.

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2. Hosting and server log files

Our website is hosted by WP Engine (hosting provider). When you visit the site, the web server automatically stores access data in server log files. This typically includes:

  • requested file / URL
  • date and time of the request
  • amount of data transferred
  • referring URL (if transmitted)
  • browser / user-agent and IP address (as provided by the connection)

These data are processed to ensure the secure and reliable operation of the website (integrity, availability, troubleshooting) and are not used by us to identify you personally for marketing purposes. Log data are retained only as long as necessary for these purposes and then deleted or anonymised, subject to any longer retention required by law or for security investigations.

Where the hosting provider processes personal data on our behalf, this is done under a data processing arrangement as required by applicable law.

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3. Contact (contact form and e-mail)

If you contact us via the contact form or by e-mail, we process the data you provide (for example name, e-mail address, telephone number, message content) in order to handle your enquiry and any follow-up correspondence.

Legal basis (where GDPR applies): Art. 6(1)(b) GDPR if the enquiry relates to pre-contractual steps or an existing relationship; otherwise Art. 6(1)(f) GDPR (legitimate interest in responding to business enquiries) or Art. 6(1)(a) GDPR where consent is required.

We keep enquiry data only as long as needed to process your request and for any applicable statutory retention periods, then delete or restrict it.

We do not pass on your contact enquiry data to third parties for their own advertising purposes.

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4. Cookies

We use cookies and similar technologies that are necessary for the technical operation and basic functions of the website (for example session cookies, security, load distribution, or remembering a cookie-notice acknowledgement).

Some cookies are deleted when you close your browser (session cookies). Others may remain on your device for a defined period (persistent cookies), for example to store that you have acknowledged the cookie notice.

You can configure your browser to notify you about cookies, to accept them selectively, or to exclude them. Blocking cookies that are required for technical operation may limit website functionality.

Marketing / analytics cookies: We do not currently use Google Analytics, Google Tag Manager, advertising pixels, or comparable marketing tracking tools on this website. If we introduce such tools in the future, we will update this statement and — where required — obtain consent via an appropriate consent mechanism before non-essential cookies are set.

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5. Cookie notice on the website

When you first visit, a cookie notice may be displayed. Continuing to use the site after acknowledgement may store a technical cookie so that the notice is not shown again on every page load. This is not consent to marketing tracking (see section 4).

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6. No online shop, newsletter, or payment processing on this site

This corporate website does not provide an order checkout, shipping fulfilment, or payment services, and it does not currently offer an e-mail newsletter subscription. Those topics are therefore not part of our processing on this site.

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7. Recipients / categories of recipients

Depending on the processing, recipients may include:

  • our hosting provider (WP Engine) and IT service providers acting as processors
  • e-mail / communication infrastructure used to receive and answer enquiries
  • public authorities where we are legally obliged to disclose data

We do not sell your personal data.

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8. Transfers to third countries

As a rule, we aim to process data within the EU/EEA. Where a service provider processes data outside the EU/EEA, we take appropriate safeguards required by applicable law (for example EU Standard Contractual Clauses), unless an adequacy decision applies. Details for specific providers can be provided on request.

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9. Your rights

Subject to applicable law (in particular the GDPR where it applies), you may have the right to:

  • access your personal data
  • rectification of inaccurate data
  • erasure (“right to be forgotten”)
  • restriction of processing
  • data portability
  • object to processing based on legitimate interests
  • withdraw consent at any time with effect for the future, where processing is based on consent

You also have the right to lodge a complaint with a supervisory authority. For netHEAVEN GmbH (Mainz), this is typically the data protection authority of Rhineland-Palatinate (Landesbeauftragte/r für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz), without prejudice to any other competent authority.

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10. Contact for data protection questions

For questions about this statement or about the processing of your personal data, please contact us using the details in section “Controller” or via our Imprint.

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11. Updates

We may update this statement to reflect changes to our website or legal requirements. The current version is published on this page.

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